California Language Assistance Program (CA LAP)
California law requires health insurers to establish and support a language assistance program for certain California residents who have limited English proficiency. IAC’s CA LAP provides timely individual access to interpretation services at no cost to its limited English-proficient insureds.
General Notice of Interpretation and Translation Services
Key CA LAP Requirements for Health Care Providers
- Health care providers are required by law to provide interpretation services to their clients upon request.
- Call IAC’s toll-free number, 1-888-524-3629, for information on free interpreter services by telephone in any language.
- Discourage the use of family and friends, especially minors, as interpreters.
- Document a patient’s refusal of interpreter services in his or her medical records.