Language Assistance - LifeShield

California Language Assistance Program (CA LAP)

California law requires health insurers to establish and support a language assistance program for certain California residents who have limited English proficiency. IAC’s CA LAP provides timely individual access to interpretation services at no cost to its limited English-proficient insureds.

General Notice of Interpretation and Translation Services

Key CA LAP Requirements for Health Care Providers

Health care providers are required by law to provide interpretation services to their clients upon request.
Call IAC’s toll-free number, 1-888-524-3629, for information on free interpreter services by telephone in any language.
Discourage the use of family and friends, especially minors, as interpreters.
Document a patient’s refusal of interpreter services in his or her medical records.

LifeShield is the brand name for insurance products and services underwritten or provided by one or more of the subsidiaries and affiliate companies of LifeShield National Insurance Co. Insurance coverage under the products and polices described herein may be issued by LifeShield National Insurance Co., Individual Assurance company, Life, Health & Accident, or Life Assurance Company in the states in which they maintain certificates of operating authority.*

*Products offered may not be available in all states.

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